Frequently Asked Questions!
If based in the UK, we send all packages via EVRI Next Day delivery. If payment is received after 12pm, your parcel will not be posted until the following day.
Please note we are not responsible for delays caused by the delivery provider. Orders are processed on business days only.
All orders are sent with detailed instructions, these have been written by the UKs Leading Environmental Hygienist. If in doubt or you’re unsure of what to do, please always email us at info@mouldlab.co.uk and we’ll assist.
Mould Lab are responsible for the safe arrival of all orders. If your order arrives damaged please email us at info@mouldlab.co.uk and we’ll arrange for a replacement to be sent.
Mould Lab accepts full responsibility of samples when they are in transit to the laboratories. If samples are lost/damaged we will send a replacement test for you to redo.
Samples are sent to our carefully selected labs via FEDEX Express Delivery (1-3 business days). The laboratories we use are in Europe and the USA.
On receipt of the sample, the turnaround times are dependent on the laboratory processing times, details are in each item on our shop page.
As our kits come with detailed instructions, it is the responsibility of the client to ensure that tests are done correctly, and the instructions are followed. Failing to do this, will result in inconclusive results which Mould Lab will not be responsible for.
If this is something you require, please get in touch with us at info@mouldlab.co.uk and we can quote for this service.
Yes, we do offer the option to send our test kits internationally.
However, please note that return postage is not included and will be the responsibility of the client.
Additionally, depending on your country’s regulations, you may be required to pay import duties upon receiving your test kit. These duties are typically calculated based on the value of the kit itself, rather than your Mould Lab invoice, as most of your fee covers analysis and postage to our labs.