Terms and Conditions

1.

About us

1.1

We are MOULD LAB LTD, a company registered in England and Wales under company number: 13218974. Our registered office is at: 71-75 Shelton Street, London WC2H 9JQ.

2.

How to contact us

2.1

You can contact us by sending an email to info@mouldlab.co.uk or via the ‘Contact’ section of our website at https://mouldlab.co.uk/ (the ‘Website’).

3.

These terms

3.1

Please read these terms carefully. They apply to any purchases you make through our Website and set out important information about your rights and obligations and our rights and obligations.

3.2

Any reference to ‘we’, ‘us’ or ‘our’ in these terms is to MOULD LAB LTD, and any reference to ‘you’ or ‘your’ is to the individual or other legal person using our Website and contracting with us through our Website. Any reference to a ‘party’ is to you or us, and a reference to the ‘parties’ is a reference to us both.

3.3

For the purposes of these terms, you are a ‘consumer’ if you are buying from our Website as an individual for purposes wholly or mainly outside your trade, business, craft or profession. You are a ‘business customer’ if you are buying from our Website for purposes relating to your trade, business, craft or profession. Some terms only apply to your order if you are a consumer and other terms only apply to your order if you are a business customer, so please make sure you read these terms carefully.

3.4

You must be at least 18 years old to use our Website and contract with us.

3.5

If you are a business customer placing an order on behalf of a business, you confirm that you have authority to place such order for and on behalf of that business.

3.6

We may make changes to these terms at any time. However, the terms that apply will be those in force at the time you used our Website and contracted with us.

3.7

Please save a copy of these terms and any emails from us for your records.

4.

Prices, payment and orders

4.1

Prices and charges for delivery and returns are specified on our Website. Prices and charges may change at any time, except that such changes will not affect any existing orders.

4.2

Descriptions of products and services and content are set out in the material we make available to you on our Website. Please read the descriptions carefully. Any pictures and images provided on our Website, including of packaging, are for illustration purposes only. Your goods and their packaging may vary slightly from those pictures or images.

4.3

All orders are subject to availability. We cannot guarantee that any products or services will be available at any given time.

4.4

Please check your order carefully and correct any errors before you submit it to us.

4.5

After you place your order, we will send you an acknowledgment email to let you know that we have received your order and attach an invoice for payment. We require payment in advance for any products and prior to their dispatch. The methods of payment we accept are set out on our Website and relevant invoice.

4.6

Depending on the products included in your order we may also request a deposit, for example in relation to any specific kit required for use with the products. We will refund the deposit if you return the kit, undamaged, together with your test sample, in the pre-paid return envelope provided, within 7 days of you receiving it. If you fail to do so, we reserve the right to retain £10 per day of delay from the deposit or retain the deposit in full if the kit is damaged.

4.7

We will not send your test sample for processing at the laboratory unless you return the kit to us with your test sample.

4.8

If we do not accept your order, for example, because what you have ordered is unavailable or there has been a mistake regarding the pricing or description of the products or services, we will email you using the details you provided when you placed your order.

4.9

We have the right to reject any order for any reason.

5.

Changes to orders

5.1

If you would like to make any changes to your order after you have submitted it, please contact us as soon as possible and we will let you know if it is possible to change your order.

6.

Products and services

6.1

We will deliver any products to (or provided any services at) the address you specified when you placed your order. Once delivered to that address they are your responsibility.

6.2

Please examine the products and any accompanying kit as soon as reasonably possible after delivery and notify us promptly of any fault or damage straightaway by email to info@mouldlab.co.uk.

6.3

If you notify us promptly of any material fault or damage and return the products and any accompanying kit to us within 7 days of receipt using the pre-paid return envelope provided, we will exchange the product or refund you in full within a further 14 days.

6.4

The products we make available through our Website are provided to us by specialist third party laboratories. We are not responsible for their manufacture or functioning. You must follow the instructions provided with the products and any accompanying kit and ensure you use them in accordance with their instructions. We are not liable for any failure by you to follow the instructions.

6.5

Once you have carried out your test, you must return the product sample and any accompanying kit in the pre-paid return envelope provided with your order. We aim to provide you with the results of your test within 14-21 days. We will not refund you or provide a replacement if the laboratory is unable to process your test sample due to your failure to follow the instructions or otherwise carry out the test properly.

6.6

We will provide products and services to you with reasonable care and skill. The products that we provide to you will be as described, fit for purpose and of satisfactory quality.

6.7

We will do our best to comply with any delivery estimates or timescales for the provision of services but cannot guarantee that we will always be able to do so.

6.8

Nothing on, or accessible via, our Website or any information we provide to you with the results of your test constitutes professional advice or a recommendation to take or not to take any particular action. You should always seek the advice and opinion of a suitably qualified local professional who has visited your property before deciding what (if any) action is appropriate for you and your property.

6.9

The products and services and content we make available through our Website is designed for use in the UK. We cannot guarantee that it is appropriate or will be available for use in locations outside of the UK. If you use the products or services or content outside the UK, you are responsible for ensuring that you comply with any local laws.

6.10

We reserve the right to change or discontinue the products and services and content we make available through our Website at any time.

6.11

We may make suggestions or recommendations through our Website in relation to products and services provided by third parties. We are not responsible for them and are not liable to you for their products or services.

6.12

We are not liable to you for any losses you incur because of any delay caused by circumstances beyond our reasonable control (including but not limited to severe weather, accidents, unpredictable traffic delays, guidance by any relevant authority, changes in the law, or because you fail to make the location available to us, fail to prepare the location as required for us to provide the services, or fail to provide us with adequate instructions or information to allow us to perform the services).

7.

Consumer cancellation

7.1

If you are a consumer and decide after placing your order that you no longer want the products, please notify us by email to info@mouldlab.co.uk. Please notify us as soon as possible and at the latest within 14 days of the date of delivery. Please then return the products and any accompanying kit to us unused and in their original condition with any seals on packaging intact using the pre-paid return envelope provided. We will provide a refund within 14 days of our receipt of the returned products and any accompanying kit.

8.

Intellectual property and use restrictions

8.1

We are the proprietor or licensee of all intellectual property rights in relation to our Website and its content including but not limited to copyright, trade and brand names, trade marks and get-up. No part of our Website or its content (including any downloadable content) may be reproduced or used in any material way except as permitted by law or under the provisions of this clause 8 or with our prior written consent. Any use except as specified in this notice may constitute an infringement of our rights. We reserve the right to act against any person infringing our rights.

8.2

If you are a consumer, you may copy, print or download limited extracts of the content we make available to you through our Website for reasonable personal, non-commercial, information and educational use only.

8.3

If you are a business customer, the products and services we make available are provided to you for your internal business purposes only.

8.4

Whether you are a consumer or a business customer, you must not copy or use the products or services available through our Website for resale purposes, or make any part of our Website available to any third parties, at any time, without our prior written consent.

9.

Events beyond our control

9.1

We are not liable to you if we fail to comply with these terms because of circumstances beyond our reasonable control.

10.

Our liability to you (consumers)

10.1

This clause 10 only applies to you if you are a consumer.

10.2

If we breach these terms or are negligent, we may be liable to you for foreseeable loss or damage that you suffer as a result. By ‘foreseeable’ we mean that, at the time the contract was made, it was either clear that such loss or damage would occur or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do).

10.3

We are not liable to you for any loss or damage that was not foreseeable, any loss or damage not caused by our breach or negligence, or any business loss or damage.

10.4

Nothing in these terms excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit.

11.

Our liability to you (business customers)

11.1

This clause 11 only applies to you if you are a business customer.

11.2

Subject to the below, our total aggregate liability under or in connection with these terms (regardless of whether such liability arises in contract or tort, or in any other way and whether or not caused by negligence or misrepresentation) will not exceed £500.

11.3

We will not be liable to you under or in connection with these terms (regardless of whether such liability arises in contract or tort, or in any other way and whether or not caused by negligence or misrepresentation) for any: indirect, consequential or special losses; or any loss of revenue; or any loss of profits.

11.4

Nothing in the agreement limits any liability which cannot be limited by law, including liability for death or personal injury caused by negligence; and fraud or fraudulent misrepresentation.

12.

Our liability to you (business customers)

12.1

We collect the personal information that you provide to us to fulfil our contract with you and as set out in our Privacy Notice.

12.2

We will hold that data for as long as we are required to do so to comply with our legal obligations and any insurance requirements. Where personal information is only useful for a short period, we may delete it once it is no longer useful.

12.3

You have various rights in relation to the personal information we collect about you, including lodging a complaint with the UK Information Commissioner’s Office if you have any concerns about the way we deal with your personal information. You can find out more about those rights and how to make a complaint to the ICO by visiting their website at: https://ico.org.uk/.

12.4

Find out more about the way we collect and process your personal information by reading the Privacy Notice on our Website.

13.

Complaints

13.1

If you are unhappy with any aspect of your contact with us or any products or services we have made available to you through our Website, please contact us by email at info@mouldlab.co.uk and provide full details of your concerns.

14.

General terms

14.1

This clause 14.1 only applies to you if you are a consumer. The laws of England and Wales apply to these terms, but if you live somewhere else in the UK you may have other protections given to you by the laws of that country. Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK where you live.

14.2

This clause 14.2 only applies to you if you are a business customer. These terms and any dispute or claim arising out of, or in connection with, the terms, their subject matter or formation (including non-contractual disputes or claims) will be governed by, and construed in accordance with, the laws of England and Wales. You and we both irrevocably agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of, or in connection with, these terms, their subject matter or formation (including non-contractual disputes or claims).

14.3

You are not allowed to transfer your rights under these terms to anyone without our prior written consent. We may transfer our rights under these terms to another business without your consent, but we will notify you of the transfer and make sure that your rights are not adversely affected as a result.

14.4

If any provision of these terms (or part of any provision) is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of any other provision of these terms will not be affected.

14.5

If you breach these terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these terms.

14.6

Any variation to these terms will not be binding unless expressly agreed in writing between you and us.

14.8

If you are a business customer, you and we both agree that these terms constitute the entire agreement in relation to your You acknowledge that you have not entered into these terms in reliance on any representation or warranty that is not expressly set out in these terms and that you will not have a claim for innocent or negligent misrepresentation on the basis of any statement in these terms.

14.7

No one other than you or us has any right to enforce any of these terms.